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Inappropriate social media content among top complaints

PETALING JAYA: Inappropriate and harmful content found on social media platforms was among the top complaints filed with the Content Forum Complaints Office in 2021.

The Communications and Multimedia Content Forum of Malaysia (Content Forum), an independent organization that oversees and promotes content self-regulation, said 412 (or 69%) of the 600 complaints it received last year were related to inappropriate or sensitive content found on the Internet.

“This is a significant growth from 169 similar complaints filed in 2020.

“It involves content found on popular platforms like YouTube, Facebook, Twitter, Instagram, TikTok and Snapchat, to name a few.

“These platforms contain a massive amount of unfiltered and unregulated content that consumers of all ages see every day,” he said in a statement.

In addition, the office has received complaints from the public through its portal, emails and letters on various content issues ranging from advertising and broadcast to mobile.

In encouraging a safe virtual space for all, Content Forum executive director Mediha Mahmood said consumers and content creators should practice self-regulation.

“All social media platforms have their community guidelines, so if you see someone breaking them, use your right to file a report.

“If you see content that you find offensive but doesn’t violate these guidelines, exercise your power to block, disable or unfollow,” she said.

She added that a useful resource for self-regulation is the Malaysian Communications and Media Content Code, which provides guidelines outlining best practices and ethical standards for the creation and consumption of content on all media platforms. digital.

She encouraged internet users to review their privacy settings, adopt parental controls, strengthen passwords, verify logins, avoid oversharing and be vigilant when using the internet.

The content forum is registered with the Malaysian Communications and Multimedia Commission (MCMC) and designated under the Communications and Multimedia Act 1998.

It is made up of content industry players, including advertisers, broadcasters, content creators, distributors, audio text hosting service providers, Internet service providers and civic groups.

It also houses a Complaints Office which is empowered to handle all complaints relating to content distributed over electronic networks, including investigating possible violations of the content code, arbitrating disputes, adjudicating cases, issuing orders and impose sanctions if necessary.


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