97% of Indigenous people say they see negative content on social media every week. Here’s how platforms can help
Social media offers many benefits to Indigenous peoples, such as a means to establish and navigate identity, create and maintain strong bonds with family and community, and seek and offer support. mutual. While there are these positive experiences, many people report having had negative online encounters as well.
Recent research conducted at the Department of Indigenous Studies at Macquarie University, with support from Facebook Australia, investigated the benefits of social media, as well as the impacts of negative and harmful content on Indigenous peoples.
The findings shed light on the types of harmful content that Indigenous peoples face. These include references to white supremacy, questioned Indigenous identity, and conflict within Indigenous communities (also known as lateral violence) in which people attack or undermine each other, often based on colonial ideas about legitimate indigenous identities.
Our research, which included Indigenous Peoples from across Australia, focused on identifying how negative content is conceptualized, identified and processed from the perspective of Indigenous Australians.
Indigenous communities are facing a mental health crisis, with harmful content on social media contributing greatly to the increase in suicide rates among Indigenous people. Our research responds to this crisis and can potentially help policymakers and social media companies make their platforms safer for Indigenous peoples.
Indigenous peoples’ experiences of social media: the good and the bad
Participants in our study quickly identified the positive contributions of social media in their lives. 83% of those questioned confirmed having had positive experiences on social networks on a daily basis. In fact, each study respondent reported having positive experiences at least once a week.
Among the most positive aspects, respondents cited access to creative arts, Indigenous storytelling, and reaching out to community members and services. Another bright spot was the ability to engage in political conversations, that is, to raise issues of importance to indigenous peoples which may not receive adequate attention in the mainstream media.
Despite these positive opportunities, there is a less comfortable side of social media that needs to be addressed. Bullying and harassment have devastating effects on our youth and our communities.
In 2019, academics Bronwyn Carlson and Ryan Frazer highlighted research suggesting
victims of cyberbullying are more likely to suffer from poor psychological health, which is more severe in the form of depression, anxiety and suicidal thoughts.
Our study participants agreed that negative content is common on social media. 63% of those surveyed said they encountered negative content on social media on a daily basis, while 97% said they saw negative content at least once a week.
Much of this content is based on ways of talking about Indigenous peoples and the racist ideas that permeated Australian settlement history.
This includes assimilationist policies based on the idea that indigenous culture could be “generated”. This line of thinking underlies claims on social media that Indigenous peoples who live in cities or who have fair skin are not truly Indigenous.
Read more: Why is it so offensive to say “all lives matter”?
How can moderators and social media platforms help you?
This stems from the fact that no surprising damaging speech exists on (and outside) social media. What remains troubling, however, is that the cultural intricacies of offensive content are not easily recognized by non-native platform moderators.
Our research included Indigenous voices in the discussion about what needs to be done to address these concerns. They identified the need to employ more indigenous people in society at large, especially in government, policy-making institutions and education.
Indigenous perspectives and voices, which have been silenced or ignored for too long, need to be heard in these contexts.
Participants also suggested that social media platforms could employ more Indigenous people to help teach Indigenous communities how to identify the cultural intricacies of harmful content online.
Indigenous people who contributed to this study also provided advice to non-Indigenous people. They suggested people log on to social media pages run by Indigenous people that feature diverse cultures and knowledge.
Following National Reconciliation Week, there’s no better time to make an effort to reach out through social media and connect with the pages and websites of Indigenous communities.
By listening and engaging with the opinions and perspectives of Indigenous peoples on social media, non-Indigenous people can learn about the history of their region and find out what is going on around them.
Most importantly, they can learn what is important to indigenous communities and how we can work together for a safer online and offline society.